Information page:
1. Hotel General Info
2. All Inclusive Info
3. Gym Regulations
1.Hotel General Info:
Dear customers,
Welcome to the Ocean Hill!
The hotel management and staff wish you a nice stay with us. This introduction letter will provide you with useful information about the facilities and services offered by our hotel. We hope you find it helpful during your stay with us.
Please remind that visits are not allowed: only the people included in your hotel reservation can access to your apartment and use the facilities of the hotel. We kindly beg you to respect this rule to keep the standars wich hallmark our establishment. You can attend your visitors in the reception lounge.
The room cleaning is done 5 days a week from 8:00-16:00
The buffet restaurant will be open at the following timetable:
* Breakfast (8:00-10:30)
* Lunch (13:00-15:00)
* Dinner (18:30-21:00)
If you leave the hotel before 8:00 a.m. and you need a breakfast package, you must request it at the reception the day before (at the latest at 5:00 p.m.)
There are two pool-bars:
The day-time bar, located close to the “main pool”.
The night bar, located above the “infinity pool”.
*Customers with the “all-inclusive packages”, please see enclosed page with your services and timetables for the pool bar)
The pool lifeguard is on duty from 10:00 – 18:00. Ocean Hill is not responsible for accidents outside these hours.
It´s not possible to reserve sunbeds
The gym, located two floors below reception, is open from 08:00 to 19:00.
The hotel reception is open 24 hours, but some services are only available at the following timetables:
* Money exchange from 08:00 - 18:30 (please show passports for exchange Travelers Checks)
* Safety deposit box, 24 hours (prices: 2 € per day or 10 € per week and 10 € deposit for the key)
* Pool towels, 24 hours (price: 1 € per day and 5 € deposit per towel)
* Rent a car from 8:00-20:00 (delivery and collection service at the hotel)
We kindly remind you to leave your apartment before 11 am on your departure day. It will not be possible to confirm any late check outs until the day of departure (between 9:00 am -11:00 am).
2. All Inclusive Info:
Buffet Restaurant Timetables
- Breakfast Buffet: 08:00 – 10:30
- Lunch Buffet: 13:00 – 15:00
- Dinner Buffet: 18:30 – 21:00
- The drinks included in the lunch and dinner buffet are: mineral water dispenser, draught beer, house wine and soft drinks dispenser.
- Depending on occupancy levels, the hotel could offer a snack menu instead of a buffet for lunch.
Pool-bar Timetables
- Snacks: 15.00 – 18:00 (Sandwichs, pizza, fruits, ice cream, coffee and tea)
- The “All inclusive” drinks can be ordered from 11:00 – 23:00 (mineral water dispenser, juice dispenser, soft drinks dispenser, coffee, tea, draught beer, house wine, local drinks and cocktails). The local drinks included are:
1. Vodka, gin, rum, honey rum, brandy, tequila and whisky.
2. Liqueurs = peach, apple, banana, hazel or coconut.
3. House Bailey and Sangría.
4. Lime juice, grenadine and blackcurrant.
5. “All inclusive” cocktails
6. “All inclusive” ice creams
- It is possible to order mineral water in reception and at night bar during the opening time (a bottle of 1.5 liter per apartment)
*RULES “ALL INCLUSIVE”
- All customers with "all inclusive" must wear a bracelet identifying, personal and nontransferable. If your bracelet is damaged, please change it at the reception.
- The customer may only consume one drink and one portion of food at a time. We do not allow collection of several food or drinks, or to invite other person with or without “all included”.
- Foods and drinks All-Inclusive can only be consumed in the restaurant or pool bar area.
In no circumstance, food or drink can be taken to rooms or outside of premises, only in the area specified.
- It is only possible to order a breakfast or a lunch package if you are going to go out for the whole day. You need to order the package at the reception desk one day before between 8:00-17:00 (it will be provided in plastic bags in the restaurant, just show your booking receipt to the waiter)
- According to Spanish law, not allowed to serve alcohol to people less than 18 years. The hotel management also reserves the right not to serve alcohol to drunk customers.
* SERVICES EXCLUDED:
- Excursions.
- Medical service and massages.
- Safety box.
- Pool towels.
- Telephone.
- Billiards, slot machines and vending.
- Room Service.
3. Gym Regulations:
- Max. People at the same time 4
- MANDATORY USE OF TOWELS (supplied at reception free of charge and which should be returned for cleaning)
- In the event of breaching this or other rules of the establishment, the hotel may PROHIBIT the CLIENT from entering the GYM facilities.
- It is STRICTLY FORBIDDEN to be with the NAKED TORSO, it is necessary SUITABLE CLOTHING for sports practice.
- MANDATORY use of SUITABLE FOOTWEAR from sports practice
- FORBIDDEN to use glass and metal objects
- PROHIBITED Eating and smoking in the Gym
- The hotel is not responsible for forgotten items in the gym
- The customer will be responsible for any damage caused by the improper use of the machines or equipment
